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Boycott Easyspace!!
In September 2004, the christianparty.net domain name was
transferred to Easyspace as the registrar and a two year domain service contract was paid
for by Travelers' Express money order. In the same month, Easyspace advertised that
they would offer 4 gigabytes of hosting service, plus a free uk domain name. Even
though we didn't need but 500 megabytes for the christianparty.net web site, nor another
domain name, we paid the full amount by international postal money order from the US
Postal Service.
For one solid year, Easyspace:
- Rarely responded to requests regarding the status of this web space and domain name.
- On the rare occasions on which they did reply to a request, took days or even weeks to
respond.
- Rather than replying with the answer to the question, they instead referred us to a very
expensive 900 number which we should call to get information that allegedly could not be
communicated by simple email.
- Never implemented either that domain name nor the web space which was paid for.
- Never advised for almost a year that they never even received the Postal Service money
order (even though, by accepting the transfer of the domain name, they tacitly
acknowledged that they did receive the Travelers' Express money order).
Adding insult to injury:
At the end of one year of this type of service, they replied that the domain name was
registered for only one year and not the two years that their advertisement stated which
had enticed us to transfer to Easyspace in the first place, AND that the registration fee
would be more than ten times the going rate.
Adding even more insult to injury:
Rather than continue to be frustrated with such bad service, we opted to transfer to
another domain service, Godaddy. At that time, Easyspace casually announced their
hijacking of our domain name--by THEN claiming that "transferring away from
Easyspace" required an utterly exorbitant payment.
THE NEGATIVES FAR OUTWEIGH THE POSITIVES:
There are many good benefits about Easyspace. But this kind of domain name theft,
GTDN [grand theft domain name], cannot be tolerated. If someone broke into your home
in California and stole a $30 power drill, they could end up in prison for life. The
kind of GTDN committed by Easyspace, on top of all the other problems they seem to have
created intentionally to cause people to call their expensive 900 number, is about a
thousand times more egregious than a $30 power drill missing from your garage.
BOYCOTT EASYSPACE!!
DO NOT LET EASYSPACE GET AWAY WITH GTDN
| From: "Easyspace.com
Support System" <helpdesk@easyspace.com> Save Address Block Sender This Is Spam |
To: johnknight@usa.com
CC:
Subject: Re: Silver Hosting and domain christianidentity.co.uk
[4168-EYOF-7064] [604a513e] Our Response
Date: Tue, 4 Jan 2005 05:21:18 GMT
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==== Enter your reply ABOVE this line ====
Dear John Knight,
This is an automated message to advise you that a technician has responded to
your question. You can view this response and track the progress of your
inquiry online at:
http://helpdesk.easyspace.com/view.php?ticketref=4168-EYOF-7064&pass=06cbe629
You can also reply to this e-mail.
Ticket Ref : 4168-EYOF-7064
Ticket Subject : Silver Hosting and domain christianidentity.co.uk
Reply:
Hi John,
The domain christianparty.net has been successfully setup. However, the domain
christianidentity.co.uk has not yet been setup.
Regards,
Navi
Easyspace Ltd.
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| From: support@easyspace.com
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To: johnknight@usa.com
CC:
Subject: Easyspace - Important information for all Free Members
Date: Fri, 19 Nov 2004 21:29:00 +0000
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| Important changes to your
Easyspace account |
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| Dear Christian Party Easyspace
has always been at the forefront of best value hosting and domain names and we continue to
strive to offer all our customers the very best of service.
Over the coming months Easyspace will be upgrading the services that we offer our
customers to ensure that we continue to provide 100% uptime, fast servers, new products
and improved customer support. These upgrades are designed to improve services for our
customers however you should be aware that as part of the upgrade process it is not our
intention to continue to provide Free Member Websites and we will be withdrawing these on 6th
December 2004.
As we do consider you to be a valued user of our services we do want to offer you the
opportunity of retaining your Free Member website to ensure that you do not lose your web
site. As a special incentive we have designed a package especially for you – the silver
package at �12 per year – which includes all you would need for your
website including a FREE .co.uk domain name as part of the package.
Should you require a more comprehensive web hosting package then simply chose from one
of the services detailed below and sign up so that you can start the process of retaining
your website.
By signing up you will be able to easily move the contents of your website over to our
new servers using FTP and full instructions will be included in your new account
instructions. Please note that it is imperative that if you wish to retain your website
you must take action before the 6th December to ensure that you give
yourself plenty of time to copy your website before we close our servers.
We look forward to continuing to provide your Internet presence.
Best Regards
Easyspace Customer Support
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